In our last edition in December 2022, we mentioned the introduction of the Tenant Satisfaction Measures (TSMs). These were launched on 1 April 2023 and this edition includes more information on what you can expect. We have also included ways you can get involved and together we can make positive change!
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Service standards are there to ensure we’re all working to the best!
Our new service standards were co-created with the Customer Service Improvement Panel that consists of 4 highly involved residents. They told us that they wanted service standards that were values based and achieved openness, honesty, respect, care, and partnership working. Our staff have also been involved to shape the values and behaviours.
There are an above average number of legislative changes impacting on the Housing Sector either being enacted or proposed.
BCHG has assessed the impact of all of this legislation and at this stage has no significant concerns while continually being a learning organisation, preparing to adapt to any necessary changes.
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We know right now that money is a worry for a lot of people. Don’t wait if you’re experiencing financial difficulties, it’s important you talk to us as soon as you can. Our Social Business Team last year helped over 400 customers, supporting them with advice on employment, budgeting and getting online.
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In this edition we discuss support available to you during winter. We encourage your involvement - by working together we’ll not only overcome challenges but also improve services. We hope you enjoy the read and welcome your feedback.
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